Terms & Conditions
Clear terms for your OceanVPS services, payments and account.
Last updated: 17 October 2026
01. About OceanVPS
OceanVPS sells digital VPS hosting, Windows RDP access, IP proxy services and membership benefits. Infrastructure may be supplied through partner providers; OceanVPS remains your point of contact for orders and support. White-label website work is quoted separately after consultation.
02. Your account and orders
Provide accurate contact and payment information and keep your account and server credentials secure. You must have legal capacity to enter into the purchase. Review the selected configuration, operating system, location, IP type, billing period and price before paying. Features apply only where stated in the selected plan; not every service includes residential IPs, dedicated CPU resources, backups or managed administration.
03. Payment verification and digital delivery
Wallet-funded orders normally activate within 3–5 minutes after a successful order, subject to stock and provisioning. UPI orders require verification of the payment and UTR; allow up to 1–2 hours for verification and activation under normal conditions. A screenshot or submitted UTR alone is not confirmation of cleared payment. Provider delays, maintenance or additional checks may extend these estimates; contact support if delivery is delayed. No physical goods are shipped. Access details are supplied through your customer account/order details and, where applicable, order notifications.
04. Manual renewals and expiry
VPS and proxy renewals are manual. A wallet balance alone does not renew a service. Place and pay for the renewal before the displayed expiry date and confirm that the service expiry has updated. Expired services may be suspended, released or deleted by the infrastructure provider. There is no guaranteed grace period, IP retention or data recovery after expiry.
05. OceanVPS wallet
The OceanVPS wallet is account credit for purchases from OceanVPS. Under our standard commercial policy, wallet funds are not withdrawable as cash or transferable to a bank account or another customer. Approved service refunds are normally returned as wallet credit. This policy does not exclude a remedy required by applicable law. Review our Refund / Replacement Policy before adding funds.
06. Service management and responsibility
Unless your plan expressly includes managed support, you are responsible for software installation, updates, firewall configuration, application licensing and independent backups. Reinstallation, formatting and some management actions can permanently erase data. Keep backups before requesting or performing them. Network routes, third-party IP databases and external websites are outside our control; no universal website acceptance, trading result or uninterrupted third-party access is promised.
07. Membership and white-label work
Membership provides the benefits, eligible products, duration and price stated on its purchase page. It does not itself include a VPS or proxy unless expressly listed. White-label work proceeds only after the scope, deliverables, price, payment milestones and cancellation terms have been agreed in writing. A sales discussion alone is not a confirmed project.
08. Fair use, suspension and disputes
Our Acceptable Use Policy applies to every service. We may restrict a service where reasonably necessary to address abuse, a security incident, non-payment or a legal requirement. Where practicable, we will explain the issue and provide an opportunity to respond. Refund eligibility is assessed under the Refund / Replacement Policy; suspension does not automatically decide every refund request. Please raise order disputes through a support ticket or email with the order number and relevant evidence.
09. Service limitations and your rights
Service performance depends on the purchased plan and underlying infrastructure. No uptime credit or service-level guarantee applies unless expressly included in your order. We do not exclude liability or consumer rights that cannot lawfully be excluded. These policies do not prevent you from using a lawful complaint or dispute process. Material changes will be dated on this page; they do not retrospectively remove accrued rights.
10. Business and support details
Trading name: OceanVPS
Legal owner / entity: __________
Business address: __________
Business registration details, if applicable: __________
Email: sultanabibi1366@gmail.com
WhatsApp only: +44 7476 857028
Support hours: __________. Support is also available through your customer dashboard ticket system and our Contact Us page.
