Privacy Policy
How OceanVPS handles information when you browse, order and request support.
Last updated: 17 October 2026
01. Who this policy covers
This policy covers information handled through oceanvps.org and OceanVPS customer support. Trading name: OceanVPS. Legal owner / entity: __________. Business address: __________. Privacy contact: sultanabibi1366@gmail.com. Third-party services have their own privacy notices.
02. Information we handle
Depending on how you use our services, we may handle your name, email, account and billing details, order history, wallet transactions, payment references or UTRs, service identifiers, allocated IP addresses, support messages and relevant diagnostic information. Website and service systems may also record IP addresses, browser/device information, access timestamps and security events. We do not ask you to send payment PINs or OTPs to support.
03. How information is used
We use relevant information to create accounts, verify payments, fulfil and manage orders, provide access details, process manual renewals and approved credits, answer support requests, prevent abuse and maintain transaction records. If we send optional promotional messages, you can ask us to stop them; essential billing, security and service messages may still be necessary.
04. Partners and disclosure
We may share information needed for provisioning, maintenance or troubleshooting with infrastructure providers, and relevant transaction information with the payment services used for an order. Website hosting, email and support tools may process data to operate those functions. We may disclose information where required by a lawful request or necessary to investigate fraud or protect rights. We do not authorise these recipients to use service data for unrelated purposes merely because they help us fulfil an order.
05. Cookies and website features
Cookies and similar storage may be used for login sessions, security, shopping baskets and saved preferences. Embedded chat, messaging links or other third-party features may process information under their own notices. You can control cookies through your browser; restricting necessary cookies may affect login and checkout. Optional analytics or advertising technologies, if enabled, should be disclosed and subject to applicable consent requirements.
06. Retention and security
We retain information for as long as needed for the relevant service, support, transaction records, security and legal obligations, rather than promising immediate deletion of every record. Retention schedule: __________. We use access controls and other appropriate safeguards, but no internet service is completely risk-free. Protect your credentials and avoid sending unnecessary personal information in support messages.
07. International processing
Our infrastructure and service partners may operate in different countries, so information necessary to provide the service may be processed outside your country. Applicable safeguards and transfer requirements must be observed. We do not claim that all information is stored only in India or in one specific location.
08. Your choices and requests
Contact us to request access, correction or deletion of your personal information, or to raise a privacy concern. We may need to verify your identity and may retain records required for legal, accounting, security or dispute purposes. Rights and response periods depend on applicable law. Do not send identity documents unless we explain why they are needed and how to submit them securely.
09. Children, updates and contact
Our services are intended for customers who can legally enter into a purchase, not for children to use without appropriate authority. If you believe a child has supplied personal information improperly, contact us. Updates will be dated on this page. For privacy requests use email or a support ticket; WhatsApp +44 7476 857028 is messages only. Support hours and designated grievance contact, where applicable: __________.
