Refund, Cancellation & Replacement Policy
How we review delivery problems, service faults and approved wallet credits.
Last updated: 17 October 2026
01. Before you purchase
OceanVPS supplies digital services rather than physical goods. Check your selected configuration, operating system, IP type, location, price, duration and application requirements before ordering. A delivered digital service is not covered by an unconditional change-of-mind or money-back guarantee. Applicable statutory rights remain unaffected.
02. Our standard refund method
Approved service refunds are credited to your OceanVPS wallet for future OceanVPS purchases. Wallet credit is not normally paid out to a bank account or as cash, and unused wallet top-ups are not normally withdrawable. Do not add funds if you need a cash-withdrawal facility. Where applicable law requires another remedy, that requirement takes priority. A goodwill credit is distinct from a reversal of a payment transaction.
03. Failed delivery, duplicate charges and incorrect services
Contact us if a paid order is not provisioned, the delivered service materially differs from the confirmed order, or the same purchase appears to have been charged twice. We will check payment and provisioning records and offer the appropriate correction, replacement or approved credit for the affected amount. We will not treat a failed delivery as a successfully supplied service merely because the provider accepted an order. Avoid repeating a payment while its status is being checked.
04. Report a technical problem
Open a ticket with your order number, service ID, time of the issue and a clear description. Include relevant error messages and redacted test results. Do not send bank PINs, OTPs or full payment-card details. Allow us a reasonable opportunity to diagnose the fault. Resolution may involve correcting access details, restoring connectivity or requesting action from the infrastructure provider.
05. Replacement eligibility
Replacement requests are reviewed for faults such as invalid credentials, an unreachable service or an IP that does not match the purchased specification. Replacements depend on the verified fault and available inventory; a particular replacement IP or city is not guaranteed. A block by an individual website, a third-party reputation score, trading losses or incompatibility not promised in the plan does not by itself establish a defective service. We will review any express compatibility promise made at purchase.
06. Cancellation and renewals
Request cancellation promptly if you ordered by mistake. We will check whether provisioning can still be stopped. Once resources have been provisioned or access delivered, cancellation does not automatically create a refund for the remaining period. Renewals are manual; stopping future use is not the same as cancelling a paid renewal. A fault or non-delivery claim will still be assessed on its merits.
07. Membership and custom work
For membership, we review whether access and advertised benefits were supplied, whether benefits have been used and whether a billing error occurred. White-label website work follows the written project quotation and agreed milestones; any refund or cancellation terms must be agreed before payment. This page does not impose undisclosed project charges or blanket forfeiture of all payments.
08. Review and processing times
We will communicate the outcome and any further information needed through the ticket or email. Support acknowledgement target: __________. Refund / wallet-credit review and processing target: __________. These operational timelines are not yet specified; contact us before purchase if timing is essential. Once approved credit is posted, it can be checked in your account wallet. Banking reversals, where required, follow the relevant payment channel.
09. Contact and escalation
Email sultanabibi1366@gmail.com, submit a customer-dashboard ticket or use Contact Us. WhatsApp support: +44 7476 857028 (messages only). If an issue remains unresolved, reply to the same ticket with the reason and supporting evidence so the decision can be reviewed. Nothing here removes a mandatory consumer remedy.
